取消订单与退换货
Cancellations & returns
付款前请核对商品、规格、数量及配送信息。以下沿用我们的订单取消与退货规则。
Review your products, options, quantities and delivery details before paying. The following reflects our order cancellation and returns policy.
更新日期：2026年10月25日
Updated: October 25, 2026
个人原因取消与退货
Change-of-mind cancellations & returns
付款成功后，不接受因个人原因取消订单。普通现货、定制及已改装商品均不接受因个人原因退货，仅处理质量问题及法定售后。
After successful payment, change-of-mind cancellation is not accepted. Change-of-mind returns are not accepted for in-stock, custom or modified products; after-sales remedies are available for quality issues and as required by law.
质量问题及法定权利
Product issues & statutory rights
上述规则不影响未交付、商品问题及依法享有的取消、退货或退款权利。具体处理会根据商品情况和适用法律确认。
This policy does not limit statutory cancellation, return or refund rights, including remedies for non-delivery or product issues. The appropriate remedy depends on the circumstances and applicable law.
如何联系售后
How to request support
请联系 [email protected]，提供订单号、商品名称和问题说明；如方便，可附上照片或视频帮助核对。请勿发送银行卡信息、密码或登录验证码。
Email [email protected] with your order number, product name and a description of the issue. Photos or video can help us assess the problem. Do not send card details, passwords or sign-in codes.
寄回前先联系
Contact us before sending an item back
请先联系门店核对处理方式、退回地址和运费安排，避免寄错或重复寄送。这项流程不限制你的法定权利。原订单及其确认信息请保留。
Contact the store to confirm the next steps, return address and shipping arrangements before sending an item back. This process does not limit your statutory rights. Keep your original order and confirmation details.
联系我们
Contact us
Vancouver Nexgen Computer Ltd.
Nexgen Keyboard
Unit 2155, 4000 No. 3 Road
Richmond, BC V6X 0J1, Canada
订单与配送Orders & delivery · [email protected]
售后与隐私Support & privacy · [email protected]